Responsible Gaming

Jili Casino is committed to promoting a safer and more informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set limits, understand the risks and only play with funds you can afford to lose.

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment and outcomes are determined by chance or other game mechanics. Previous results do not predict future results, and a winning session does not mean that another win is due. Likewise, a losing session cannot be changed by continuing to play.

Review contents

Gamble for entertainment Manage your gambling Recognise signs that gambling may be a problem Support, account safety and your responsibilities

Before you play, decide how much time and money you are comfortable spending. Consider that any money used for gambling may be lost. Do not use money set aside for rent, bills, food, education, savings or other essential needs. Never borrow money, sell possessions or use credit to continue gambling.

Your gambling activity should remain within your personal budget and should not affect your relationships, work, study, health or other responsibilities. If gambling stops feeling enjoyable or becomes a source of stress, take a break and consider speaking with someone you trust or an independent support service.

Useful habits before you play

Set a spending limit before starting and avoid increasing it during a session.
Set a time limit and take regular breaks away from the screen.
Only gamble with money that is available for entertainment after essential expenses are covered.
Avoid gambling when you are upset, tired, stressed, intoxicated or trying to recover losses.
Keep gambling separate from your everyday financial commitments.
Remember that bonuses, promotions or winning streaks do not remove the risk of losing money.

Manage your gambling

Planning ahead can help you stay in control. A limit is most effective when it is decided before you begin playing and treated as a firm boundary. Do not change a limit simply because you are winning, losing or feeling confident that a result is about to change.

Use the account and gambling management features made available to you, where applicable. These may include deposit limits, spending limits, time reminders, activity statements, breaks or self-exclusion options. Read the information shown with each tool carefully so you understand how it works, when it takes effect and whether it can be changed.

A short break can be useful if you feel distracted or are playing more often than planned. A longer break or self-exclusion may be more suitable if you have difficulty stopping. If you request an account restriction or exclusion, do not create another account or use another person’s account to continue gambling. Account restrictions are intended to support your decision to take a break.

Set a personal plan

Choose an amount you can afford to lose without affecting your normal expenses.
Choose how long you will play and decide when you will stop.
Record your gambling spend so you have a clear view of your activity over time.
Keep your gambling account secure and do not allow another person to use it.
Stop when you reach your limit, even if you are ahead or trying to recover a loss.
Review your habits regularly and make changes if gambling becomes less enjoyable or more difficult to control.

You are responsible for checking your own limits and following the restrictions you set. Tools can assist with control, but they cannot guarantee that gambling will be harmless. The most important step is to act early when you notice that your play is changing.

Recognise signs that gambling may be a problem

Problem gambling can affect anyone. It is not defined only by the amount of money lost. The frequency of play, time spent gambling, emotional impact and effect on other parts of life are also important. You may need support even if you are still meeting some financial responsibilities or if gambling has only recently become difficult to manage.

Consider taking a break and seeking independent help if any of the following statements apply to you:

You gamble for longer or spend more than you originally planned.
You increase your bets or deposits to try to recover money you have lost.
You think about gambling frequently or feel restless when you cannot play.
You hide your gambling, losses or account activity from family, friends or other people.
You borrow money, use credit or miss bills because of gambling.
You feel anxious, guilty, angry, low or stressed after gambling.
You have tried to stop, reduce your play or take a break but have not been able to do so.
Gambling is affecting your work, study, sleep, health or relationships.
You choose gambling over important activities or responsibilities.
You continue gambling even though it is causing financial or personal problems.

Trying to win back losses is often called chasing losses. It can lead to larger bets, longer sessions and greater losses. A loss cannot be recovered by assuming that the next game will produce a different result. Stop playing, review your situation and seek support instead of chasing an outcome.

Speaking with another person early can make it easier to take action. You might choose a trusted family member, friend, financial counsellor, health professional or specialist gambling support service. You do not need to wait until a serious problem develops before asking for help.

Support, account safety and your responsibilities

Independent gambling support is available to people in Australia. Gambling support services can provide confidential information, counselling, financial guidance and practical assistance with reducing or stopping gambling. You can search for an Australian gambling support service in your state or territory, speak with a qualified health professional or contact a community counselling organisation.

If you are supporting someone else, approach the conversation calmly and without judgement. Explain what you have noticed, listen to their concerns and encourage them to seek professional help. Avoid lending money to cover gambling losses or helping them continue gambling. If the situation involves immediate risk to a person’s safety, contact appropriate emergency or crisis services in your area.

Keep your account secure

Use a strong, unique password and keep it private.
Do not share your login details, payment information or account access with anyone.
Log out when using a shared device and keep your devices protected.
Contact the casino through the available account support channels if you suspect unauthorised access.
Do not open or use an account for another person, and do not allow another person to gamble through your account.
Make sure your personal information and account details remain accurate.

Jili Casino may apply account checks, restrictions or other measures in line with its policies and applicable requirements. You must provide accurate information, meet the applicable minimum legal age and follow the rules that apply to online gambling in your location. Do not gamble if you are not legally permitted to do so.

If you want to stop gambling, use any available break, limit, restriction or self-exclusion option and follow the instructions provided. You can also contact the available account support team to ask about the options that may apply to your account. Closing an account may not address the reasons behind harmful gambling, so consider using independent support as well.

Responsible gambling is an ongoing process. Review your spending, time, emotions and behaviour regularly. If your gambling no longer fits comfortably within your life or budget, stop playing and seek help. Taking action early is a positive and responsible decision.