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Betting Rules
These Betting Rules explain how wagers are generally placed, accepted, reviewed and settled at Jili Casino. They are intended to help players in Australia understand the main principles that apply when using online betting and gaming services. Product-specific rules, promotional terms, account conditions and applicable laws may also apply. You should read all relevant information and make sure you understand the conditions before placing a wager.
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1. General rules and acceptance
By opening an account, accessing a betting product or placing a wager through Jili Casino, you agree to follow these Betting Rules together with the applicable Terms and Conditions, Privacy Policy, responsible gambling information and any product-specific rules. If you do not understand a rule, you should not place a wager until you have obtained enough information to make an informed decision.
Review contents
These rules apply to wagers placed through the website, mobile services, applications or other approved channels made available by Jili Casino. A particular game, event, market or promotion may have additional conditions. Where additional conditions apply, they should be displayed with the relevant product or promotion and must be read before participation.
Jili Casino may refuse, decline, limit, suspend or cancel a wager where this is permitted by the applicable rules or law. This can include situations involving an obvious error, suspected misuse, technical problems, duplicate wagers, account restrictions, an unavailable market or information that was not displayed correctly. Any affected wager will be dealt with under the relevant product rules and applicable requirements.
- You must be legally permitted to use the relevant service in the place where you are located.
- You must provide accurate and current account information and keep your login details secure.
- You must not allow another person to use your account or place wagers on your behalf unless an approved arrangement expressly permits it.
- You must not use the service for unlawful activity, fraud, money laundering, cheating or any other dishonest purpose.
- You are responsible for checking your selection, stake, odds, game details and any other information before confirming a wager.
A wager is generally treated as placed only after it has been submitted through the relevant betting interface and accepted by the system. A message, screen display or transaction record may indicate whether a wager was accepted, rejected or remains subject to review. You should check your account history and retain any available reference details.
2. Accounts, stakes and bet placement
Only one personal account should be used by each player unless Jili Casino has approved another arrangement. Account access is intended for the account holder. You may be asked to complete identity, age, location or payment verification before placing wagers, withdrawing funds or continuing to use particular services.
You are responsible for ensuring that your account has sufficient available funds before placing a wager. A wager cannot normally be changed after acceptance, so check the stake, selection, market, odds and requested bet type carefully. If a bet slip shows a warning, change in odds or other notification, review the information before confirming the wager.
The minimum and maximum amounts that may be wagered can vary by product, account, market, event, payment method or other applicable condition. Any limits that apply should be shown in the relevant betting interface or product rules. Displayed limits may be subject to account verification, responsible gambling controls, operational requirements or legal restrictions.
Odds and displayed information
Odds are an indication of the potential return for a selected wager and may change before acceptance. A displayed price is not necessarily available until the wager has been confirmed. If the system identifies a price change, you may be asked to accept the revised odds before the wager can be placed.
Information about fixtures, participants, starting times, scores, game features or markets is provided to support the betting process, but it may be delayed, incomplete or affected by technical issues. You should review the final bet details shown at acceptance. Jili Casino is not responsible for a selection based on information that you misunderstood, entered incorrectly or failed to check before confirming.
How to check a wager
- Select the game, event or market you wish to use.
- Choose the relevant selection and enter the stake or other required details.
- Review the bet slip, including the selection, odds, stake, potential return and applicable conditions.
- Confirm the wager only when the details are correct.
- Check the account history to confirm whether the wager was accepted.
If a wager appears more than once, appears with different details or is affected by a technical interruption, do not assume that it was cancelled. Check the account history before attempting to place another wager. Duplicate or disputed transactions may be reviewed under the applicable rules.
3. Events, games and settlement
Wagers are settled according to the rules for the relevant product. Settlement may depend on the official result, the result provided by an identified data source, the outcome recorded by the game system or another method described in the applicable product rules. A result may not be settled immediately after an event or game has ended if verification is required.
If an event is postponed, abandoned, interrupted, rescheduled, shortened or changed, the relevant market may be settled in accordance with its specific rules. Some markets may remain valid while others may be cancelled or declared void. The outcome can depend on the type of market, the point at which the event changed and whether a valid result can be determined.
A market may be cancelled or a wager may be declared void where the event does not take place, the selection is not available, the market was offered in error, the result cannot be verified or a technical issue materially affects the wager. Where a wager is void, the treatment of the stake and any related selections will follow the relevant product rules.
Incorrect prices and obvious errors
An obvious error may include an incorrect price, an incorrect handicap, an incorrect participant, an incorrect market description, an event listed at the wrong time or another clear mistake in the information supplied. If an obvious error affects a wager, Jili Casino may correct or cancel the affected wager in accordance with the applicable rules. This may also apply where an error results from a technical or communication problem.
Game and casino outcomes
For casino, live casino, instant game or similar products, the result recorded by the authorised game system will generally determine the outcome. If a game is interrupted, the outcome may be reviewed using available transaction and system records. A displayed animation, sound, connection message or incomplete screen does not by itself determine whether a wager was successful.
Where a result, balance or transaction appears inconsistent, do not continue making wagers while the issue is unresolved. Record the relevant time and transaction information where available and raise the matter through the available support process. Reviews may take account of system records, game logs, account history and other reliable information.
4. Prohibited conduct and account review
Jili Casino may monitor account activity to protect players, maintain the integrity of its services and meet applicable legal or operational obligations. Reviews may involve identity information, payment activity, device or location information, patterns of play, unusual transactions, multiple accounts or other activity that requires clarification.
You must not attempt to manipulate a game or betting market, exploit a software fault, interfere with the website, use automated tools without permission, create accounts to avoid restrictions, use another person’s payment method without authority or provide false information. You must also not collude with other players or use the service in a way that undermines fair play.
- Using payment details that do not belong to you or that you are not authorised to use.
- Creating or controlling accounts for another person or allowing another person to control your account.
- Attempting to bypass an account closure, self-exclusion, deposit control or other player protection measure.
- Using software, scripts, bots or other tools to gain an unfair advantage.
- Taking advantage of a known technical fault or failing to report a material error when asked to do so.
- Providing misleading information during account registration, verification or a dispute.
If an account is restricted or placed under review, access to some services or transactions may be unavailable while checks are completed. Any decision about affected wagers, balances or account access will be made under the applicable terms and requirements. You should not open another account to avoid a restriction or continue activity that has been specifically suspended.
Personal information and account records may be handled in accordance with the Privacy Policy. Information may be retained where necessary for security, fraud prevention, dispute handling, responsible gambling, regulatory or legal purposes. You should ensure that information supplied during registration and verification remains accurate and up to date.
5. Responsible betting, complaints and changes
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money that you can afford to lose. Avoid chasing losses, borrowing money to gamble or continuing to play when gambling is affecting your mood, relationships, work or financial commitments.
- Set personal spending and time limits before starting a session.
- Take regular breaks and avoid gambling when tired, distressed or under the influence of alcohol or other substances.
- Keep gambling separate from essential household, rent, loan and bill money.
- Do not increase stakes simply because you have lost or because a win seems likely.
- Use available account controls or request a break if you feel that your gambling is becoming difficult to manage.
- Seek independent support if gambling is causing concern for you or someone close to you.
Questions and complaints
If you believe a wager was accepted incorrectly, a result was settled incorrectly or an account transaction is missing, review the relevant account history and raise the issue through the available support channel. Include the account information and transaction reference shown to you, but do not send unnecessary sensitive information through an unsecured channel.
A complaint will generally be reviewed using the information available about the account, wager, game, event and relevant system records. You may be asked to provide further information to assist with the review. The applicable Terms and Conditions may describe additional complaint, review or escalation steps. Keep copies of relevant messages, confirmations and transaction information until the matter is resolved.
Updates to these rules
These Betting Rules may be updated when products, systems, legal requirements or responsible gambling practices change. The current version will apply to future use of the service from the time it is published, unless a different effective date is stated. You should check this page and any product-specific rules before placing a new wager.
If any part of these Betting Rules is inconsistent with a mandatory legal requirement, that requirement will apply to the extent of the inconsistency. The remaining rules will continue to apply. By using Jili Casino, you confirm that you have read these rules and understand that individual products may have additional conditions.
