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Privacy Policy
Jili Casino respects the privacy of players and aims to handle personal information carefully, transparently and securely. This Privacy Policy explains what information an online casino site may collect, why it is used, how it may be shared, how cookies work, and how players can exercise their privacy rights. It applies to information provided through the website, account services, customer support and related online interactions.
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1. Information covered by this policy
Personal information is information that identifies a player or can reasonably be connected with a player. The information handled by Jili Casino can vary depending on how the website and account services are used. Some information is provided directly by a player, while other information is created automatically when the website is visited or when transactions and account activity take place.
Review contents
This policy is intended to give players a clear general explanation of privacy practices for an online gambling website. It should be read together with any applicable website terms, account rules and responsible gambling information. If a particular service includes additional privacy information, that information may apply to the relevant service.
Players should only provide information that is accurate, current and necessary for the relevant purpose. If information changes, keeping account details up to date can help with account access, verification, payments, support and the fulfilment of legal requirements.
Information that may be handled
- Account details, such as a player name, date of birth, contact details, login information and account preferences.
- Identity and verification information, including documents or details needed to confirm identity, age, location or eligibility where required.
- Payment and transaction records, such as deposits, withdrawals, wagers, account balances, payment method details and related transaction information.
- Communications and support information, including messages, requests, feedback, complaints and records needed to respond to players.
- Technical information, such as an IP address, browser type, operating system, device identifiers, approximate location information and information about how the website is used.
- Cookie and similar technology information, including preferences, session details, security events and interactions with website content.
2. How information is collected and used
Information may be collected when a player creates or uses an account, completes a verification process, makes a payment, contacts support, enters information into a form, changes preferences or interacts with the website. Technical and cookie information may be collected automatically when a browser or device connects to the website, subject to the available browser and cookie settings.
The main purpose of handling personal information is to provide and administer account services. Information can also be used to maintain reliable systems, protect accounts, process requests, communicate with players and meet responsibilities that apply to online gambling services.
Common purposes for using information
- Creating, maintaining and administering a player account.
- Confirming identity, age, account ownership and other eligibility details.
- Conducting verification, security, anti-fraud, anti-money-laundering and responsible service checks where relevant.
- Processing deposits, withdrawals, payments, refunds and other account transactions.
- Providing customer support, investigating questions and resolving complaints or disputes.
- Keeping the website, account features and technical systems secure, stable and functional.
- Monitoring activity for suspected misuse, unauthorised access, fraud, collusion or other prohibited conduct.
- Sending service messages about accounts, transactions, security, changes or important operational matters.
- Sending marketing or promotional communications where permitted and where the player has provided or not withdrawn the relevant consent.
- Understanding website use, improving services, testing features and producing aggregated or statistical information.
- Meeting legal, regulatory, taxation, record-keeping, court, law enforcement and other official requirements that apply to the service.
Information may be combined from different account, transaction, support and technical sources when this is reasonably necessary for one of these purposes. Jili Casino seeks to use information that is relevant to the purpose for which it was collected and to avoid using it in ways that are unrelated or unexpected, except where a legal or security reason applies.
Marketing preferences are treated separately from essential service communications. A player may withdraw consent to marketing at any time. Withdrawing marketing consent will not normally stop messages that are necessary for account security, transactions, verification, responsible gambling information or important changes to the service.
3. Sharing, security and data storage
Personal information is not intended to be shared more widely than reasonably necessary for the purposes described in this policy. Depending on the service being provided, information may be disclosed to trusted providers that support hosting, technology, payments, identity verification, fraud prevention, customer support, communications, security, auditing or other operational functions.
Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected unlawful or prohibited activity, to enforce applicable terms, or to respond to a valid request from a court, government body, law enforcement agency or other authorised authority. Disclosure may occur where it is required or permitted by applicable requirements.
Some providers or systems used to operate an online service may process information in countries outside Australia. Where information is handled across borders, reasonable steps are taken to support appropriate security and privacy protections, subject to the requirements that apply to the relevant service and location.
Security measures
Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use strong passwords, protect login details and avoid sharing access information.
If a player believes an account has been accessed without permission, the player should change relevant credentials where possible and contact support promptly. Information about a suspected privacy or security incident will be assessed and handled in accordance with applicable requirements.
Keeping information
Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, payment, communications or security records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not immediately remove every record.
4. Cookies and similar technologies
Cookies are small files or pieces of information stored on a browser or device. Similar technologies may be used for related purposes. They can help an online casino website remember a session, keep account features working, maintain security, remember preferences and understand how pages and functions are used.
Types of information collected through cookies
- Essential information needed for login, navigation, security and core website functions.
- Preference information used to remember choices and improve the consistency of the website experience.
- Usage information used to understand performance, errors, page visits and interactions.
- Marketing or measurement information, where relevant, used to assess communications or website activity in line with available choices and permissions.
Some cookies may be set by service providers that help operate, secure, measure or improve the website. The information collected can depend on the browser, device, cookie settings and features being used. Cookies may be linked with a session or account activity where this is necessary for a particular function.
Players can manage, block or delete cookies through their browser settings. Disabling some cookies may affect login, security, preferences or other website functions. Browser settings differ, so players should check the help information provided with their chosen browser. Where the website offers a cookie preference tool, players can also use the options made available there.
5. Privacy rights and contacting us
Subject to applicable requirements and reasonable identity checks, players may have rights to ask what personal information is held about them and how it is used. Players may also ask for information to be corrected if it is inaccurate, incomplete or out of date. In some circumstances, a player may request deletion of personal information or ask for processing to be limited.
How to exercise your data rights
For privacy questions or a data request, contact support@jili-casino.best. The request should explain what is being asked for and include enough information to help identify the relevant account or records. A request may require reasonable verification before information is disclosed or changed, helping to protect account security and prevent unauthorised access.
- Access: ask for confirmation about whether personal information is held and request access to relevant information, subject to applicable exceptions.
- Correction: identify information that is inaccurate, incomplete or out of date and ask for it to be corrected.
- Deletion: ask for personal information to be deleted where there is a valid basis for doing so. Deletion may be limited where records must be retained for legal, security, transaction, dispute or operational reasons.
- Withdraw marketing consent: ask for consent to marketing communications to be withdrawn. Players can also use an unsubscribe option where one is included in a marketing message.
A request will be considered within a reasonable timeframe. The outcome can depend on the nature of the request, the information involved, identity verification, the rights of other people and any legal or security obligations that apply. If a request cannot be completed in full, the reasons and any available alternatives will be explained where appropriate.
Players may also contact support@jili-casino.best about a privacy concern, suspected misuse of personal information, a security issue or a question about this policy. Privacy practices may be reviewed and this policy may be updated when services, technology or applicable requirements change. The latest version published on the website will describe the current general approach to handling personal information.
